Observe
Record the real workflow, users, constraints and failure points without pretending one organisation represents a whole market.
Operating terrain
The brief that turns local conditions into build decisions.
This is a discovery map, not a list of assumptions about Zimbabwe. Every row becomes a project question, an owner and an acceptance check.
| Signal | What we ask | What it changes |
|---|---|---|
| People and language | Who is using the system, in what setting, and which language requires qualified review? | Copy, instructions, support and acceptance. |
| Device and data budget | Which devices and browsers matter? What is an acceptable first-load size and repeat-use cost? | Layout, media, caching and test conditions. |
| Connection and continuity | What should still work during a slow, unstable or interrupted connection? | Retries, saved state, offline options and recovery. |
| Data route | What personal information is collected, where does it travel and who can access it? | Hosting, vendors, permissions, retention and notices. |
| Money and records | Which currencies, providers, fiscal records and reconciliation steps are actually required? | Checkout, invoices, integrations and finance handoff. |
| Support and ownership | Who approves, maintains and recovers the system after launch? | Documentation, access, monitoring and service boundaries. |
Acceptance map
Turn each unknown into a test.
“Mobile friendly” is too vague. A useful acceptance condition names the target device, connection, task and expected result.
Decide
Assign an owner and evidence source to each privacy, transaction, language, hosting and operational choice.
Test
Run the critical journey in the conditions named in the brief, then keep the result with the handoff.
Local expertise is part of the system.
Where legal, tax, language or sector judgement is required, the engagement identifies the appropriate Zimbabwe-based reviewer. Software delivery does not replace that judgement.
Build from a shared map.
Send the existing workflow, user groups, constraints and decision owners. We will turn them into a bounded discovery brief.